498 lines
13 KiB
JSON
498 lines
13 KiB
JSON
{
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"namespace": "travel_agency_itinerary_planning",
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"version": "0.3",
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"display_name": "旅行社行程规划知识图谱 Schema",
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"purpose": "支持客服基于游客动态需求，快速从产品、景点、酒店、餐厅、交通、报价、规则和话术中组合行程单。",
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"entity_types": {
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"TravelDemand": {
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"cn": "游客动态需求",
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"purpose": "承接客服从自然语言里识别出的出行意向，是后续自动组合行程的输入对象。",
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"fields": [
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"demand_id",
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"lead_source",
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"travel_month",
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"start_date",
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"duration_days",
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"party_size",
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"adult_count",
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"child_count",
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"senior_count",
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"hotel_preference",
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"vehicle_preference",
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"budget_level",
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"must_visit",
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"avoid_notes",
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"special_care",
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"demand_summary"
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]
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},
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"ItineraryPlan": {
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"cn": "推荐行程方案",
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"purpose": "由图谱中的产品、报价、酒店、餐厅、交通组合出的可交付行程方案。",
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"fields": [
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"plan_id",
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"plan_name",
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"duration_days",
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"fit_score",
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"budget_estimate",
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"route_summary",
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"quote_summary",
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"risk_notes",
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"answer_hint"
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]
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},
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"TourProduct": {
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"cn": "旅游产品",
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"purpose": "旅行社已经沉淀的线路产品，是行程组合的主要模块。",
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"fields": [
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"product_id",
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"name",
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"product_family",
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"product_type",
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"duration_days",
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"group_mode",
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"capacity_min",
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"capacity_max",
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"vehicle_layout",
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"hotel_grade",
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"meal_standard",
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"service_promise",
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"selling_points",
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"included_summary",
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"excluded_summary",
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"optional_items",
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"fee_summary",
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"booking_notes",
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"risk_notes",
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"season_tags",
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"source_files"
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]
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},
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"TourVariant": {
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"cn": "产品报价变体",
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"purpose": "同一产品在不同团期、房型、人数和车型下的报价。",
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"fields": [
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"variant_id",
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"variant_name",
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"season",
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"date_range",
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"group_size_band",
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"room_type",
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"hotel_grade",
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"vehicle_type",
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"adult_price",
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"child_price",
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"single_room_supplement",
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"inner_transport_fee",
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"refund_policy",
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"source_file"
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]
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},
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"ItineraryDay": {
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"cn": "每日行程",
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"purpose": "拆解产品每天游览、交通、用餐、住宿，便于后续按需求重排。",
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"fields": [
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"day_id",
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"day_index",
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"title",
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"route_path",
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"route_summary",
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"transport_summary",
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"meals",
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"accommodation",
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"time_arrangement",
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"tips",
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"source_file"
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]
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},
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"ScenicAttraction": {
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"cn": "旅游景点",
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"purpose": "客户需求和线路推荐最常见的锚点。",
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"fields": [
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"attraction_id",
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"name",
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"aliases",
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"city",
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"attraction_type",
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"selling_points",
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"ticket_policy",
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"inner_transport_fee",
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"walking_profile",
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"visit_duration_hint"
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]
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},
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"HotelResource": {
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"cn": "酒店资源",
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"purpose": "客服按酒店等级、区域、产品适用性组合住宿。",
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"fields": [
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"hotel_id",
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"name",
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"hotel_grade",
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"region",
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"address",
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"features",
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"off_season_price_text",
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"peak_season_price_text",
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"applicable_products",
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"contact_name"
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]
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},
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"RestaurantResource": {
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"cn": "餐厅资源",
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"purpose": "客服按区域、餐标、特色餐给行程补餐饮方案。",
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"fields": [
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"restaurant_id",
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"name",
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"region",
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"address",
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"per_capita_price_text",
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"signature_dishes",
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"meal_scene",
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"contact_name"
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]
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},
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"VehicleService": {
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"cn": "车辆服务",
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"purpose": "小团、接送、独立成团的交通能力。",
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"fields": [
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"vehicle_service_id",
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"vehicle_type",
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"seat_count",
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"comfort_level",
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"seat_layout",
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"service_scope",
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"notes"
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]
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},
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"TransferQuote": {
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"cn": "接送报价",
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"purpose": "补充到达/离开日接送预算。",
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"fields": [
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"transfer_quote_id",
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"origin_text",
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"destination_text",
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"vehicle_type",
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"price_per_trip",
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"quote_unit",
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"quote_notes"
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]
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},
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"DayVisit": {
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"cn": "每日景点游览安排",
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"purpose": "把某一天去哪个景点、游览多久、是否真实行程点、步行/排队风险和费用证据拆开，避免把自费说明误当成路线。",
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"fields": [
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"visit_id",
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"day_index",
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"visit_order",
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"attraction_name",
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"duration_text",
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"evidence_text",
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"fee_notes",
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"walking_notes",
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"walk_intensity",
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"risk_notes",
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"included_flag",
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"source_file"
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]
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},
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"MealArrangement": {
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"cn": "每日用餐安排",
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"purpose": "记录每天早中晚是否包含、餐标、特色餐和自理说明，避免 6 天行程只显示两家餐厅造成误解。",
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"fields": [
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"meal_id",
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"day_index",
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"breakfast",
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"lunch",
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"dinner",
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"meal_text",
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"meal_standard",
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"special_meal",
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"self_pay_notes",
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"source_file"
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]
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},
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"AccommodationOption": {
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"cn": "住宿组选项",
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"purpose": "承载产品中的住宿城市、等级、参考酒店组和同级替换规则；和酒店资源库中的单体酒店可以继续关联。",
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"fields": [
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"accommodation_id",
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"city_or_area",
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"hotel_grade",
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"option_type",
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"reference_hotels",
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"stay_nights",
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"notes",
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"source_file"
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]
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},
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"TransportSegment": {
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"cn": "行程交通段",
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"purpose": "记录每天从哪到哪、用什么车、车程和调度提醒，支持后续核算车费和判断赶路强度。",
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"fields": [
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"segment_id",
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"day_index",
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"origin_text",
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"destination_text",
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"vehicle_type",
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"duration_text",
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"distance_text",
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"dispatch_notes",
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"source_file"
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]
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},
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"FeeItem": {
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"cn": "费用项目",
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"purpose": "把门票、小交通、保险、扶梯、餐标、赔付、退改损失等费用拆成可追溯证据。",
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"fields": [
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"fee_item_id",
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"fee_type",
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"item_name",
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"amount_text",
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"amount_value",
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"unit",
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"inclusion_status",
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"applies_to",
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"rule_text",
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"source_file"
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]
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},
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"GiftService": {
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"cn": "赠送/包含服务",
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"purpose": "记录长桌宴、旅拍券、矿泉水、打糍粑等赠送或服务承诺，并保留未使用不退等规则。",
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"fields": [
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"service_id",
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"service_type",
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"name",
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"value_text",
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"usage_rule",
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"refundable",
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"source_file"
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]
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},
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"PolicyRule": {
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"cn": "业务规则",
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"purpose": "限制、退费、风险和合规提醒。",
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"fields": [
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"rule_id",
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"rule_type",
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"applies_to",
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"rule_text",
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"evidence_text",
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"severity",
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"source_file"
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]
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},
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"SalesScript": {
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"cn": "销售话术",
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"purpose": "客服回复、追单、留资和解释费用包含。",
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"fields": [
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"script_id",
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"channel",
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"funnel_stage",
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"trigger_scenario",
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"message_template",
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"intent_tags",
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"required_customer_fields"
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]
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},
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"Area": {
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"cn": "区域",
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"purpose": "连接酒店、餐厅、接送报价和景点。",
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"fields": [
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"area_id",
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"name",
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"area_type"
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]
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},
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"SalesChannel": {
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"cn": "销售渠道",
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"purpose": "小红书、微信等线索来源。",
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"fields": [
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"channel_id",
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"name",
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"channel_type"
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]
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}
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},
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"relation_types": {
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"HAS_DEMAND": [
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"CustomerLead|SalesChannel",
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"TravelDemand",
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"线索产生游客需求"
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],
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"WANTS_TO_VISIT": [
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"TravelDemand",
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"ScenicAttraction",
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"需求指定想去景点"
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],
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"PREFERS_HOTEL": [
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"TravelDemand",
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"HotelResource",
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"需求偏好酒店资源或等级"
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],
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"PREFERS_VEHICLE": [
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"TravelDemand",
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"VehicleService",
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"需求偏好车型"
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],
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"GENERATES_PLAN": [
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"TravelDemand",
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"ItineraryPlan",
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"需求生成推荐方案"
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],
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"SATISFIES_DEMAND": [
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"ItineraryPlan",
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"TravelDemand",
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"方案满足需求"
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],
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"PLAN_USES_PRODUCT": [
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"ItineraryPlan",
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"TourProduct",
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"方案使用已有产品"
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],
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"PLAN_USES_VARIANT": [
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"ItineraryPlan",
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"TourVariant",
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"方案使用报价变体"
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],
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"PLAN_HAS_DAY": [
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"ItineraryPlan",
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"ItineraryDay",
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"方案包含每日行程"
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],
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"PLAN_STAYS_AT": [
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"ItineraryPlan",
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"HotelResource",
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"方案建议入住酒店"
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],
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"PLAN_MEALS_AT": [
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"ItineraryPlan",
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"RestaurantResource",
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"方案建议餐厅"
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],
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"PLAN_USES_VEHICLE": [
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"ItineraryPlan",
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"VehicleService",
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"方案建议车辆"
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],
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"HAS_VARIANT": [
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"TourProduct",
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"TourVariant",
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"产品拥有报价变体"
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],
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"HAS_DAY": [
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"TourProduct",
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"ItineraryDay",
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"产品包含每日行程"
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],
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"VISITS": [
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"TourProduct|ItineraryDay",
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"ScenicAttraction",
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"游览景点"
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],
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"DAY_HAS_VISIT": [
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"ItineraryDay",
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"DayVisit",
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"每日行程包含具体游览安排"
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],
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"VISIT_AT_ATTRACTION": [
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"DayVisit",
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"ScenicAttraction",
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"游览安排对应景点"
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],
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"DAY_HAS_MEAL": [
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"ItineraryDay",
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"MealArrangement",
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"每日行程包含用餐安排"
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],
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"DAY_HAS_ACCOMMODATION": [
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"ItineraryDay",
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"AccommodationOption",
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"每日行程包含住宿安排"
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],
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"DAY_USES_TRANSPORT": [
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"ItineraryDay",
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"TransportSegment",
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"每日行程包含交通段"
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],
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"PRODUCT_HAS_ACCOMMODATION_OPTION": [
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"TourProduct",
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"AccommodationOption",
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"产品可用住宿组选项"
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],
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"PRODUCT_HAS_FEE": [
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"TourProduct|ItineraryDay|DayVisit",
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"FeeItem",
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"产品或每日行程涉及费用项目"
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],
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"DAY_HAS_FEE": [
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"ItineraryDay|DayVisit",
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"FeeItem",
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"每日行程涉及费用项目"
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],
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"PRODUCT_INCLUDES_SERVICE": [
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"TourProduct",
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"GiftService",
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"产品包含或赠送服务"
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],
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"STAYS_AT": [
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"ItineraryDay",
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"HotelResource",
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"每日行程入住酒店"
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],
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"MEALS_AT": [
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"ItineraryDay",
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"RestaurantResource",
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"每日行程用餐"
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],
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"USES_VEHICLE": [
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"TourProduct|TourVariant|TransferQuote",
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"VehicleService",
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"使用车辆"
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],
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"CAN_UPGRADE_TO": [
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"VehicleService",
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"VehicleService",
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"车辆可升级"
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],
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"HAS_POLICY": [
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"TourProduct|TourVariant|TravelDemand",
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"PolicyRule",
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"适用规则"
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],
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"HAS_SCRIPT": [
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"TourProduct|TravelDemand",
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"SalesScript",
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"适用话术"
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],
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"FROM_SOURCE": [
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"TravelDemand|SalesScript",
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"SalesChannel",
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"来自渠道"
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],
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"LOCATED_IN": [
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"ScenicAttraction|HotelResource|RestaurantResource",
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"Area",
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"位于区域"
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],
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"FROM_AREA": [
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"TransferQuote",
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"Area",
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"接送出发区域"
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],
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"TO_AREA": [
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"TransferQuote",
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"Area",
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"接送到达区域"
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]
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},
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"quality_rules": [
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"报价、人数、日期、景区小交通、自费项必须进入属性，不升级成无证据关系。",
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"产品 VISITS 只允许来自简易行程/详细行程的真实游览日程；费用、自理、政策段落中出现的景点只能进入 FeeItem 或 PolicyRule。",
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"每日行程必须尽量拆出 DayVisit、MealArrangement、AccommodationOption、TransportSegment 和 FeeItem，以便客服解释住哪、吃什么、怎么走、费用看哪里。",
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"产品与推荐方案分离：TourProduct 保存已有资料库，ItineraryPlan 保存按用户需求组合后的方案。",
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"TravelDemand 是后期自然语言客资抽取的核心输入，必须连接 must_visit、vehicle/hotel preference 和生成方案。",
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"同一产品不同房型、团期、车型必须拆成 TourVariant，避免报价覆盖。",
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"城市图谱与旅行社图谱使用不同 project_id 和 graph_name，不共享默认查询上下文。"
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]
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} |