export type ProjectStatus = "NOT_OPEN" | "RUNNING" | "PAUSED" | "ENDED" | "CLOSED" | "OPEN" | "FINISHED" | string;
export type TicketStatus =
  | "WAITING"
  | "CALLED"
  | "ARRIVED"
  | "SERVING"
  | "COMPLETED"
  | "MISSED"
  | "CANCELED"
  | "CANCELLED"
  | string;
export type CallMode = "TICKET" | "PEOPLE" | "BOTH";

export interface UserDto {
  id: string;
  username: string;
  display_name?: string;
  role: string;
}

export interface AdminUserDto extends UserDto {
  active: boolean;
  protected?: boolean;
  project_ids: string[];
  created_at?: string;
}

export interface ProjectDto {
  id: string;
  code?: string;
  name: string;
  status: ProjectStatus;
  batch_size: number;
  call_batch_size?: number;
  call_mode?: CallMode;
  default_call_ticket_count?: number;
  max_call_ticket_count?: number;
  default_call_people_count?: number;
  max_call_people_count?: number;
  min_party_size?: number;
  max_party_size?: number;
  ticket_prefix?: string;
  timezone?: string;
  grace_period_minutes?: number;
  experienced_people_start?: number;
  visitor_notice?: string | null;
  eta?: {
    interval_per_person_seconds?: number;
  };
}

export interface ProjectProfilePayload {
  name: string;
  code: string;
  timezone: string;
  ticket_prefix: string;
}

export interface AuthPayload {
  user: UserDto;
  projects: ProjectDto[];
}

export interface QueueTicketDto {
  id: string;
  ticket_number: string;
  display_number?: string | null;
  phone?: string;
  phone_masked?: string | null;
  phone_last4?: string;
  last_name?: string | null;
  honorific?: string | null;
  status: TicketStatus;
  party_size: number;
  created_at?: string | null;
  estimated_wait?: unknown;
  public_token?: string | null;
  public_url?: string | null;
}

export interface CallBatchDto {
  id: string;
  batch_number: string | number;
  status: string;
  call_mode?: Exclude<CallMode, "BOTH">;
  requested_count?: number;
  ticket_count?: number;
  people_count?: number;
  tickets: QueueTicketDto[];
  called_at?: string | null;
}

export interface DeviceResultDto {
  channel: string;
  status: string;
  message?: string | null;
}

export interface QueueSnapshotDto {
  project: ProjectDto;
  revision: string | number;
  waiting: QueueTicketDto[];
  current_batch?: CallBatchDto | null;
  recent_batches?: CallBatchDto[];
  metrics: {
    waiting_count: number;
    waiting_ticket_count: number;
    waiting_people_count: number;
    called_count?: number;
    called_ticket_count?: number;
    called_people_count?: number;
    estimated_wait?: unknown;
    last_ticket_number?: string | null;
    next_ticket_number?: string | null;
  };
  server_time?: string | null;
  last_success_at?: string | null;
}

export interface CreateTicketPayload {
  phone: string;
  party_size: number;
  last_name?: string;
  honorific?: string;
  allow_duplicate?: boolean;
}

export interface CreateTicketResponse {
  ticket: QueueTicketDto;
  public_token?: string;
  public_url?: string;
  status_path?: string;
  revision: string | number;
}

export interface PublicProjectDto {
  id: string;
  name: string;
  status: ProjectStatus;
  visitor_notice?: string | null;
  min_party_size: number;
  max_party_size: number;
}

export interface CallNextResponse {
  batch: CallBatchDto;
  revision: string | number;
  device_results: DeviceResultDto[];
}

export interface PublicStatusDto {
  ticket_number: string;
  display_number?: string | null;
  phone_last4?: string;
  project_name: string;
  project?: {
    id?: string;
    name?: string;
    status?: ProjectStatus;
  };
  status: TicketStatus;
  party_size: number;
  tickets_ahead?: number | null;
  people_ahead?: number | null;
  latest_called_number?: string | null;
  estimated_wait?: unknown;
  called_at?: string | null;
  last_updated_at?: string | null;
  entrance?: string | null;
  message?: string | null;
  visitor_notice?: string | null;
  experienced_people?: number | null;
}

export interface PublicStatusSearchDto {
  tickets: PublicStatusDto[];
}

export interface DisplaySnapshotDto {
  project_name: string;
  status: ProjectStatus;
  current_batch?: CallBatchDto | null;
  recent_batches: CallBatchDto[];
  waiting_count: number;
  waiting_ticket_count: number;
  waiting_people_count: number;
  experienced_people: number;
  estimated_wait?: unknown;
  last_updated_at?: string | null;
  device_status?: unknown;
}

export interface AdminProjectDto extends Partial<ProjectDto> {
  id: string;
  name: string;
  status: ProjectStatus;
  waiting_count?: number;
  waiting_ticket_count?: number;
  waiting_people_count?: number;
  issued_ticket_count?: number;
  latest_ticket_number?: string | null;
  experienced_people?: number;
  current_batch?: string | number | CallBatchDto | null;
  estimated_wait?: unknown;
  last_updated_at?: string | null;
  device_status?: unknown;
}

export interface UpdateProjectSettingsPayload {
  status: string;
  call_mode: CallMode;
  default_call_ticket_count: number;
  max_call_ticket_count: number;
  default_call_people_count: number;
  max_call_people_count: number;
  min_party_size: number;
  max_party_size: number;
  grace_period_minutes: number;
  experienced_people_start: number;
  eta_interval_seconds: number;
  visitor_notice: string;
}

export interface AdminActiveTicketDto {
  id: string;
  project_id: string;
  project_name: string;
  ticket_number: string;
  phone: string;
  last_name?: string | null;
  honorific?: string | null;
  party_size: number;
  status: TicketStatus;
  created_at: string;
}

export interface AdminOverviewDto {
  summary: {
    running_projects: number;
    waiting_count: number;
    waiting_ticket_count: number;
    waiting_people_count: number;
    anomaly_projects: number;
    offline_devices: number;
  };
  projects: AdminProjectDto[];
  active_tickets: AdminActiveTicketDto[];
}

export interface AdminHistoryQuery {
  project_id?: string;
  from: string;
  to: string;
  status?: string;
  query?: string;
  page?: number;
  page_size?: number;
}

export interface AdminHistoryTicketDto {
  id: string;
  project_id: string;
  project_name: string;
  project_code?: string;
  queue_session_id: string;
  business_date: string;
  ticket_number: string;
  ticket_sequence?: number;
  party_size: number;
  status: TicketStatus;
  joined_at?: string | null;
  called_at?: string | null;
  arrived_at?: string | null;
  completed_at?: string | null;
  missed_at?: string | null;
  terminal_at?: string | null;
  wait_seconds?: number | null;
  created_by?: string | null;
  phone?: string | null;
  phone_last4?: string | null;
  phone_masked?: string | null;
  last_name?: string | null;
  honorific?: string | null;
  personal_data_status: "AVAILABLE" | "ANONYMIZED" | string;
  personal_data_purged_at?: string | null;
  history_anonymized_at?: string | null;
  batch_id?: string | null;
  batch_sequence?: number | null;
  batch_position?: number | null;
}

export interface AdminHistoryBatchDto {
  id: string;
  project_id: string;
  project_name: string;
  project_code?: string;
  queue_session_id: string;
  business_date: string;
  batch_sequence: number;
  revision?: number;
  status: string;
  call_mode?: "TICKET" | "PEOPLE" | string;
  requested_count: number;
  ticket_count: number;
  people_count: number;
  requested_by?: string | null;
  called_at?: string | null;
  completed_at?: string | null;
  ticket_numbers?: string[];
  tickets?: AdminHistoryTicketDto[];
}

export interface AdminHistoryPageDto<T> {
  items: T[];
  page: number;
  page_size: number;
  total: number;
  from: string;
  to: string;
}

export interface AdminHistoryHourlyDto {
  hour: number;
  issued_tickets: number;
  issued_people: number;
  called_tickets: number;
  called_people: number;
}

export interface AdminHistoryPeakHourDto extends AdminHistoryHourlyDto {
  rank: number;
}

export interface AdminHistoryDailyDto {
  business_date: string;
  total_tickets: number;
  total_people: number;
  called_tickets: number;
  completed_tickets: number;
  missed_tickets: number;
  canceled_tickets: number;
  completion_rate: number;
  missed_rate: number;
  canceled_rate: number;
  average_wait_seconds?: number | null;
  max_wait_seconds?: number | null;
}

export interface AdminHistoryProjectDto {
  project_id: string;
  project_name: string;
  project_code?: string;
  total_tickets: number;
  total_people: number;
  called_tickets: number;
  completed_tickets: number;
  missed_tickets: number;
  canceled_tickets: number;
  completion_rate: number;
  missed_rate: number;
  canceled_rate: number;
  average_wait_seconds?: number | null;
  max_wait_seconds?: number | null;
}

export interface AdminHistoryAlertDto {
  severity: number;
  type: string;
  title: string;
  detail: string;
  project_id: string;
  project_name: string;
  total_tickets: number;
}

export interface AdminHistorySummaryDto {
  from: string;
  to: string;
  summary: {
    total_tickets: number;
    total_people: number;
    called_tickets: number;
    called_people: number;
    completed_tickets: number;
    completed_people: number;
    missed_tickets: number;
    canceled_tickets: number;
    completion_rate: number;
    missed_rate: number;
    canceled_rate: number;
    average_wait_seconds?: number | null;
    max_wait_seconds?: number | null;
  };
  hourly: AdminHistoryHourlyDto[];
  peak_hours?: AdminHistoryPeakHourDto[];
  daily?: AdminHistoryDailyDto[];
  projects?: AdminHistoryProjectDto[];
  alerts?: AdminHistoryAlertDto[];
}